退款政策

最後更新：2026年10月

退換貨政策

多謝支持 toxic.snaker。本店為平行進口選物店，與品牌官方無關，所有商標及版權全歸原品牌持有人所有。下單前請細閱以下政策；本政策不影響你根據香港法例享有的任何法定權利。

1. 退換範圍

  • 只限瑕疵或錯發：本店只會為有瑕疵或錯發的商品安排退換。
  • 一般不設退貨或退款：除瑕疵或錯發商品，以及訂單確認後缺貨的商品外，所有商品（包括現貨及預訂商品）一般不設退貨或退款，亦不接受因個人原因（例如改變主意、尺寸不合、不喜歡顏色）的換貨。請下單前確認款式、顏色及尺寸。
  • 已穿著、清洗或弄污的商品：經穿著外出、清洗或弄污的商品，恕不退換（開箱或試穿時發現的原有瑕疵除外）。
  • 換貨：只限瑕疵或錯發，並只限更換同款商品。如同款已無存貨，本店會安排全數退款。
  • 訂單確認後缺貨：如訂單確認後商品缺貨，本店會以電郵、WhatsApp 或 Instagram DM 通知你，並安排全數退款，不收取任何手續費。

2. 預訂商品

  • 預訂商品需向海外訂購，須全額付款，本店收到付款後訂單才會確認（網站訂單於結帳時付款）。付款確認後，不接受因個人原因（包括尺碼不合適）取消、退款或換貨。
  • 如因缺貨而未能供貨，本店會盡快通知你，並安排全數退款，不收取任何手續費。
  • 預訂商品一般約10-14 個工作天到貨，只供參考；如有延誤，本店會主動通知。海關抽查、假期、天氣或物流延誤，不能作為取消或退款的理由。
  • 選擇工作室自取的預訂商品：貨品到貨後本店會主動以 WhatsApp 通知並請客人預約取貨；預約成功後先提供詳細地址；客人須於貨到後 7 天內預約及取貨；如有任何原因需要延期，請於限期內提出；否則第 10 天起每天收取 $10 存倉費（包括轉寄順豐）；第 21 日起如果仍然未到店自取或未提供順豐寄送資料，貨品會由本公司自行處理，恕不另行通知，已付款項恕不退還。以上存倉費及放棄訂單安排，只適用於選擇工作室自取的訂單。
  • 詳情請參閱預訂條款。

3. 瑕疵、錯發或運送損壞

  • 瑕疵的定義：本政策所指的「瑕疵」，是指商品出現損壞或缺陷。
  • 請於收貨後 48 小時內透過電郵、WhatsApp 或 Instagram DM 聯絡我們，並提供訂單編號及清晰相片或影片（建議拍攝開箱片）。逾時申報恕不受理。
  • 退換商品必須完整，並符合以下條件：
    1. 保留原有寄送用的紙箱或膠袋及商品包裝，並維持收貨時的狀態；
    2. 除開箱檢查及試穿外，商品未經使用，保持出售時的原狀，所有部件及配件齊全，包括原裝袋、吊牌及盒；
    3. 因顧客清洗、穿著外出、使用、改動或人為造成的損壞，不在退換範圍內。開箱或試穿時發現的原有瑕疵，不受此條影響。
    缺少任何物品，本店有權拒絕退換。
  • 以下情況恕不接受換貨：
    • 已超過換貨期限，或逾期寄回商品；
    • 非因瑕疵而於開封後要求更換；
    • 相片與實物的顏色或設計有差異（相片只供參考，一切以實物為準）；
    • 商品質量並無問題；
    • 因不喜歡商品而要求換貨；
    • 預訂或已缺貨商品因尺碼不合適而要求換貨。
  • 經確認後，本店會安排更換同款商品；如同款已無存貨，則安排全數退款。有關運費一律由本店承擔。
  • 平行進口商品並無品牌官方保養，品牌官方門市一般不會提供維修或售後服務。
  • 因顯示器及拍攝光線不同，實物顏色可能與圖片略有差異，一切以實物為準，此情況不屬瑕疵。

4. 如何申請退換

  1. 於收貨後 48 小時內，電郵至 toxicsnaker@gmail.com、WhatsApp 9665 7784 或 Instagram DM @toxic.snaker，註明訂單編號、商品及原因，並附上相片或影片。
  2. 本店會於 2 個工作天內回覆，確認後提供寄回安排。
  3. 確認後，請於 7 日內寄回商品；或於 7 日內預約到本店旺角工作室換貨（必須預先預約，詳細地址會於預約確認後提供）。未經確認寄回的商品恕不受理。
  4. 退貨運費一律由本店承擔。

5. 退款方式及時間

  • 退款會退回原付款方式。
  • 本店收到並檢查退回商品後，會於 7 個工作天內處理退款；款項到賬時間視乎銀行或支付機構而定。
  • 如屬瑕疵或錯發而退款，原有運費會一併退還。

6. 聯絡我們

電郵：toxicsnaker@gmail.com｜WhatsApp：9665 7784｜Instagram：@toxic.snaker

服務時間：星期一至六 下午2時至8時（14:00–20:00），星期日及公眾假期休息

本店保留最終決定權。

Last updated: October 2026

Refund Policy

Thank you for shopping with toxic.snaker. We are a parallel-import select shop and are not affiliated with any brand. All trademarks and copyrights belong to their respective owners. Please read this policy before ordering. It does not affect your statutory rights under the laws of Hong Kong.

1. What we accept

  • Defective or wrong items only: We only arrange returns or exchanges for items that are defective or that we sent by mistake.
  • No returns or refunds in general: Except for defective or wrong items, and items that go out of stock after the order is confirmed, we generally do not offer returns or refunds on any item, in-stock or preorder. We also do not accept exchanges for personal reasons (for example, a change of mind, wrong size or not liking the colour). Please check the style, colour and size before ordering.
  • Worn, washed or soiled items: Items that have been worn out, washed or soiled cannot be returned or exchanged (except for original defects found when unboxing or trying on).
  • Exchanges: For defective or wrong items only, and only for the same item. If the same item is out of stock, we will give you a full refund.
  • Out of stock after confirmation: If an item goes out of stock after your order is confirmed, we will tell you by email, WhatsApp or Instagram DM and give you a full refund, with no handling fee.

2. Preorder items

  • Preorder items are ordered from overseas and must be paid in full; an order is confirmed only after we receive payment (website orders are paid at checkout). After payment is confirmed, orders cannot be cancelled, refunded or exchanged for personal reasons (including sizing).
  • If we cannot supply an item because it is out of stock, we will tell you as soon as possible and give you a full refund, with no handling fee.
  • Preorder items usually arrive in about 10-14 working days, for reference only. We will let you know if there is a delay. Customs checks, holidays, weather or courier delays are not grounds for cancellation or a refund.
  • For studio pickup of preorder items: once the goods have arrived and are ready for collection, we will contact you by WhatsApp and ask you to book a pickup time; after your pickup booking is confirmed, we will give you the studio's full address; please book and collect within 7 days of arrival; if you need to postpone for any reason, please let us know before the deadline; otherwise, from day 10 a storage fee of $10 per day applies (including forwarding by SF Express); from day 21, if the items have still not been collected and no SF Express details have been provided, we will dispose of the items without further notice and the payment will not be refunded. The storage fee and abandoned-order rules above apply only to orders with studio pickup (if you cannot come, we can send them by SF Express, fee paid on delivery). Orders with delivery are shipped after the items arrive. See our Preorder Terms.
  • For details, see our Preorder Terms.

3. Defective, wrong or damaged items

  • What counts as a defect: In this policy, a "defect" means damage or a fault in the item.
  • Contact us by email, WhatsApp or Instagram DM within 48 hours of delivery with your order number and clear photos or video (an unboxing video is recommended). Late claims cannot be accepted.
  • Items for return or exchange must be complete and meet these conditions:
    1. Keep the original shipping box or bag and the product packaging, in the condition you received them.
    2. Apart from unboxing and trying on, the item must be unused and in its original condition as sold, with all parts and accessories, including the original bag, tags and box.
    3. Damage caused by the customer, such as washing, wearing out, using, altering or other man-made damage, is not covered. Original defects found when unboxing or trying on are not affected by this condition.
    We may refuse a claim if anything is missing.
  • We cannot accept an exchange if:
    • the exchange deadline has passed, or the item is sent back late;
    • you ask for a replacement after opening the item, and it is not defective;
    • the colour or design differs between the photos and the actual item (photos are for reference only; the actual item is final);
    • there is nothing wrong with the item's quality;
    • you ask for an exchange because you do not like the item;
    • a preorder or out-of-stock item does not fit.
  • Once confirmed, we will replace it with the same item, or give you a full refund if the same item is out of stock. We cover all related shipping costs.
  • Parallel-import items do not carry an official brand warranty, and brand stores usually will not provide repairs or after-sales service.
  • Colours may look slightly different from the photos because of screens and photo lighting. The actual item is final, and this is not a defect.

4. How to start a return

  1. Within 48 hours of delivery, email toxicsnaker@gmail.com, WhatsApp +852 9665 7784 or DM @toxic.snaker on Instagram with your order number, the item, the reason and photos or video.
  2. We will reply within 2 working days and tell you how to send the item back once approved.
  3. After approval, please send the item back within 7 days, or book a visit to our Mong Kok studio within 7 days to exchange it (visits must be booked in advance; the full address is given only after the booking is confirmed). Items sent back without approval will not be accepted.
  4. We always pay the return shipping.

5. Refund method and timing

  • Refunds go back to the original payment method.
  • After we receive and inspect the item, we will process the refund within 7 working days. When it reaches you depends on your bank or payment provider.
  • For defective or wrong items, the original shipping fee is refunded too.

6. Contact

Email: toxicsnaker@gmail.com | WhatsApp: +852 9665 7784 | Instagram: @toxic.snaker

Service hours: Monday to Saturday, 2pm–8pm (14:00–20:00); closed on Sundays and public holidays

toxic.snaker reserves the right of final decision.